00:00:30	Britni Gallo:	Good afternoon, everyone!
00:35:36	Eva:	What if the negative comments are about an employee that was let go and you can't talk about it due to personnel privacy issues?
00:41:08	Reiley Burwell:	What if the negative comments are from one vendor to another?
00:41:54	Eva:	That is what we have been saying and it seems to work. We've acknowledged their pain or frustration and thanked them for their feedback. I'm glad to hear that what we have been doing is recommended.
00:43:15	Sophie Grant:	“I’m sorry that you feel that way” or “That does sound disappointing, and we’d like to help make it better”
00:43:20	Eva:	That has happened about this employee that was let go. We just say we're sorry to hear you've been hearing comments, but that they are not accurate.
00:49:44	Sophie Grant:	Negative comments from vegans tend to be the most vitriolic
00:57:37	Eva:	I've had people co-opt my personal facebook page to express very negative and accusatory comments. Because it was my personal facebook page, I chose to block this person. I probably should have reached out to her personally directly.
01:01:19	Eva:	Thank you so much for this excellent discussion.
01:01:51	Jen Regan:	Love you Beth!
01:03:55	Reiley Burwell:	Thank you!
01:04:02	Gabrielle DiDomenico:	Thank you, everyone!
01:04:07	Teresa Whalen:	Thank you.
01:04:08	Soni Singh:	Thank you.
01:04:26	Lindsay Ott Wilcox:	You are welcome! Thanks for joining me today 🙂